Getout Games Escape Room FAQ
…in case you were wondering
What are your hours?
We are open Monday through Thursday 1:00–10:40 PM, Friday 12:30–11:40 PM, and Saturday 11:00 AM–11:40 PM. We are closed Sunday. Earlier or later custom times are available upon request — just give us a call.
Will other people be joining my group?
No — every booking is private. As long as your group meets the room minimum, no one will be in the room unless you bring them with you!
What if I don’t have 4 people in my group?
Unfortunately we are unable to accommodate groups of fewer than four participants. Our rooms are designed for a minimum of 4 people (6 for Zombie on a Chain). We can make exceptions, but smaller groups are still required to pay for the minimum of 4 people, and you are less likely to be successful in finishing the game.
Do we need to make a reservation?
Yes! We require reservations at least one hour in advance, either over the phone or online. A credit card is required to reserve a room. Online reservations require 24-hour notice — for same-day evening games, please call us after 5:30 PM.
Can I add more people to my room?
Of course! Because your experience is already private, you can add people up to the room maximum — 10 people in most rooms (8 in The Heist). If you have already booked and wish to add more people, please give us a call and we can add them.
How much does it cost?
Our escape rooms are $26.99 per person (plus tax). Groups booking multiple rooms can take advantage of our flat group rate of $212.40 per room (plus tax) — see our Group Packages page. A deposit is required to reserve; full payment is not charged until after your game.
How do you book a game?
Choose an escape room from the menu, then select how many people are playing and the time slot you would like. You will be asked to enter credit card information to make a reservation, but you will not be charged in full until after the game. Please call us at 801-810-7264 if you have any questions.
How far in advance do you need to book?
We recommend reserving your spot as soon as you know when you would like to come, but at the very least an hour before the game.
What if I want to play at a time that isn’t listed?
Call us! We’ll do our best to arrange a time that fits your needs. We are open Monday through Saturday.
How many people do you need to play?
The Heist, Reactor Meltdown, the Egyptian Tomb, Getout Spaceflight, and Space 2 all require a minimum of four players. Our Zombie on a Chain room requires six players.
Do you ever allow larger groups than those listed on your website?
Yes. If you are reserving an entire room and would like to bring a couple of extra people, we can often accommodate you — just call us. Custom scheduling for groups and parties is available; see our Group Packages page or call us and we can help.
What about kids? Can they play too?
Absolutely. Our rooms are intended for those 12 and up. Kids 12 and older are welcome, but must be accompanied by a responsible adult at all times. Kids 4 to 11 can participate when a group books an entire room. Kids can really enjoy the rooms, but some puzzles are more difficult and may require adults to solve them. Kids 0 to 3 are not required to pay and are allowed when a group books an entire room. In considering whether to bring young infants and toddlers, keep in mind the room environment and elements that may be too intense for some children (and adults).
How early should we arrive before our scheduled game?
Please arrive at least 10–15 minutes early.
How long will the game last?
Games typically last 60 minutes. Plan on staying at least an hour and a half.
Do you have parking?
Yes. There is limited parking in the back, along the street in front of the building, and on the street on the north side of the building. You can also park in the corner lot (to the north of Getout Games) on weekday evenings after 5 and on Saturdays.
What should we wear?
Most people wear normal clothes. However, feel free to dress up and get in character for your particular room or mission!
Do you have a student discount?
Yes! With a Starving Student Card you can use EITHER the 50% off discount OR a maximum of 2 free admissions per booking. Present your card to the lobby guardian during checkout after your game. Starving Student Cards are only accepted Monday through Thursday.
Do you host parties or events?
We have hosted businesses, high school dance groups, birthday parties, youth groups, and more. Check out our Group Packages, Corporate Events, and Youth Group pages, or contact us with questions about your group.
I heard you have an LDS escape room?
Yes we do! You can access the free room download here. We also offer special youth group package options at our Provo, UT location.
Still have questions?
Call or text us at 801-810-7264 or email provo@getoutgames.com
283 N University Ave., Provo, UT 84601
